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BIA017 OPERATIONS PROGRAMME OFFICER

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AfricaTalentbank.com (ATB), is an e-Recruitment/Talent Management company that utilises web and mobile applications together with social media, to modernise and enhance recruitment in Africa – starting in Kenya.
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Position Title: OPERATIONS PROGRAMME OFFICER

Location: Nairobi, Kenya

Contract: Permanent

Hours of work: 8am-6pm (5.5 days).

Client Details

Our client is the global leader in providing high quality primary education to children of families living on less than $2 per day in emerging markets. This is a for-profit organisation currently operating a network of over 80 academies in Kenya and is the largest chain of private schools in Africa, delivering a research-proven, demonstrably high quality education to children who otherwise have few quality options. Using its unique “Academy-in-a-Box” model, the company is able to profitably deliver high quality education for $5 per child per month.

Investors

The company is backed by some of the top investors in the world including, NEA – the world’s largest venture capital firm – and Omidyar Network – a leading social investment firm started by eBay founder Pierre Omidyar and wife Pam.
OPPORTUNITY AND RESPONSIBILITIES
Operations is at the very heart of everything Bridge must do to provide our customers with the highest level of service.  At one point or another, the work product of every team at Bridge (from curriculum to technology) must be operationalized, every day, by this team.  In order to do this at scale, with efficacy and cost-efficiency while maintaining high levels of customer service, the Operations team must develop, refine, execute and measure team and company success given performance of complex sets of processes and systems, and achieving key indicator targets.

Amongst a small team of Operations Programme Officers, you will be responsible for the design and coordinated execution of a significant portion of the “programme” of operations.

As an Operations Programme Officer, you will be responsible for the development, efficacy analysis, and refinement of  highly effective and efficient processes and systems for executing on all core academy-level and direct support and oversight of our academies.

Be responsible and accountable for the coordinated execution or delivery of often multi-team, cross departmental systems and processes.  Each Operations Programme Officer will focus on a specialization within operations, including:

  1. Customer acquisition, billing/payments, payment compliance, parent and community engagement
  2. Supply chain, inventory management, forecasting, and expense management (budgeting, cost-savings, expense processing)
  3. Personnel Management (staff attendance, payroll, onboarding/disciplinary actions/exiting processes, managing & forecasting staffing needs, substitute and backup pools)
  4. Instructional delivery and operational systems oversight and compliance,

All of these programme areas are critical to the effective management of academy operations, where success is measured by:

  • customer satisfaction
  • target pupil to teacher ratios across each academy and the whole network
  • academy profitability
  • staff satisfaction and turnover
  • cost of headquarters support per pupil
  • educational outcomes as measured by academic testing programme

Bridge International Academies is already the largest multi-unit operation in Kenya in terms of number of geographically distributed business units.  The challenge for Operations Programme Officers is not only to operate at this scale, but to continue to drive radically effective delivery of a complex education service and thus customer satisfaction while maintaining and improving both unit profitability and minimal support overhead costs.  All while working in some of the most demanding and challenging neighborhoods and communities in the world!

This is a job for someone who has the ability to drive and demand operational excellence from large and diverse teams, while having a creative and agile approach to problem solving, a data-driven systems orientation to complex problems, and most importantly, a passion and relentless focus on customer satisfaction.

While our customer base lives well below the poverty-line, our parents are amongst the pickiest and demanding customers for any business.  Exceeding their expectations while maintaining rigid margins and operational efficiencies is one of the most exciting and rewarding challenges that our Operations Programme Officer will face.

EXPERIENCE PROFILE
- Work experience in a highly operational role in a data-driven, customer-focused environment
-Experience in large-scale retail, consumer product or service industry a plus
- Record of building data-driven operational systems
- Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
- Work experience in emerging markets
- Work experience drastically improving the productivity and reducing cost of a product or service
- Work experience managing and coordinating several teams to deliver on a tight schedule
- Record of strong academic performance from a leading undergraduate institution

Prior to submitting their application, AfricaTalentbank.com (ATB) advises candidates to:

 APPLICATION DETAILS

Please email your CV and  Cover Letter,  addressing how you meet the qualifications sought as well as  details of your current salary to: recruitment@africatalentbank.com Please quote Job Ref.No: BIA017

CLOSING DATE:  Sunday, 17 March, 2013.

All applications will be treated in the strictest of confidence.

 


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